Q: Where do I park? Where do I go once I am in the High School?
A: Please park in the upper (high school) parking lot and enter through the main high school doors (Door 31). Once in the High School Lobby, take an immediate right down a long hallway. Fitness Center is located on the 3rd door on the right. Pool lobby is at the end of the hallway. 

Q: What do I need to bring? Are face coverings required?
A: Effective 9/29/21, Face masks are optional. Face masks are not required when you are in the pool (ie Aqua Aerobics, Open/Lap Swim, Swim Team). Members should plan to bring their own filled water bottle(s) and a clean, separate pair of workout shoes. Please come 'swim ready' so that locker room congregation time is minimal.

Q: What steps are the Waterloo Fitness Center & Community Pool taking to keep members safe? 
A: The Waterloo Administration Team has referenced governing resources such as the CDC, WEDC for Fitness Facilities and WEDC for Aquatics , DHS, and the American Red Cross, (to name a few) to establish guidelines to increase safety of members during the COVID-19 pandemic. You can be rest assured that cleaning measures are in place with EPS registered cleaning products to combat germ transmission.

Q: I see that you are requiring online sign up for my workout time for both the Fitness Center and the Pool. How do I do this? 
A: Buy a Fitness Center or Community Pool package or book your workout/swim times here!  Members will be able to see the upcoming 48 hours of available classes and time slots. This will allow a fair opportunity for other members to have a chance to register as well. Members will be allowed to register for 1 time slot per day. Although we do not have facility limitations at this time, we are still asking for everyone to pre-book their workout/swim time so that other families can schedule their workouts based on our attendance. Thank you in advance. If you need assistance with getting set up in EZFacility, please reference this handout. If you need additional assistance, our Pool & Fitness Center Director can assist you through this process, either in person or on the phone (920-478-3511).

Q: How do I schedule my workout time if I don't have a smartphone/access to a computer?
A: Please contact the Pool & Fitness Center at 920-478-3511. We will manually enter you in the system.

Q: Do I need an ID badge? How do I get in the building?
A: We are not currently using this function at this time. Since our facility is staffed, the doors are open when our staff are present/workout times are available. If you are coming to our facility during school hours, please go to the District Office Entrance (Door #9). Please bring your drivers license with you as we will register you as a visitor of the school. If you are coming during our open posted hours, please enter in Door #31.

Q: Is there an app I can use on my phone or tablet?
A: Yes! Keep in mind, the app is intended for 1 user only (you), so you will not be able to access your connected family members through the app (if applicable). Also, you must create a username and password in the Self Service Portal FIRST (go to waterloo.ezfacility.com) as you will use this username and password to log in on the app. If you do not have a username and password created, the app will not work.

IPhone Users: Go to your App Store, search for MemberMe+.  Install then open the app. Allow for notifications and permissions. Click on the menu in the top left corner, go to Settings. Click on 'Log In'. Enter in the same user name and password you created for the self service portal. Go to 'Schedule' to book your workout time. Enjoy!
Android Users: Go to Google Play, search for MemberMe+.
Install then open the app. Allow for notifications and permissions. Click on the menu in the top left corner, go to Settings. Click on Log In. Enter in the same user name and password you created for the self service portal. Go to 'Schedule' to book your workout time. Enjoy!

Q: How do I get notified if the Community Pool or Fitness Center need to cancel due to weather, etc?
A: Download our app (see step above)! We have the capability to send out push notifications to our members if our facility should need to close down unexpectedly. This is a really nice feature to reach our members very quickly.

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